Decorative neon lights at night

FAST & FREE SHIPPING

Enjoy complimentary, tracked US shipping on all orders. Your purchase is processed quickly and delivered right to your doorstep.

30-DAY LOWVERA RETURNS

Need a change? Take advantage of our easy, hassle-free returns. If you're not satisfied, return your item within 30 days.

SECURE & ENCRYPTED

Shop worry-free! Every transaction is securely encrypted and processed to ensure your safety and total peace of mind.

Frequently Asked Questions

How much does shipping cost and how long will it take? +

All orders at Lowvera include free shipping. Orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on your location.

What if I change my mind or want to return an item? +

We offer 30-day returns for unused products in their original packaging. Simply contact us for easy return instructions, no hassle, no stress.

How do I start a return? +

Email us at support@lowvera.com with your order number and reason for return. We'll send you return instructions and shipping info right away.

When will I get my refund? +

Once we receive and inspect your item, refunds are processed within 10 business days to your original payment method. Processing time may vary depending on your bank.

Can I cancel or change my order after placing it? +

You can cancel or modify your order while it's still being processed. Once shipped, changes aren't possible, but you can always return it once it arrives.

How can I track my order? +

After your order ships, you'll receive an email with your tracking number and a link to check delivery progress in real time.

How can I contact customer support? +

Our support team is available daily from 9:00 AM – 6:00 PM (UTC+8). Email us anytime at support@lowvera.com we usually respond within 24 hours.

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Customer Care

We’re always happy to help with your questions, orders, or feedback. Reach out anytime through:

Email: info@lowvera.com

Hours of Operation:
8:30 AM – 5:00 PM (EST)
Monday through Sunday

Note: Please allow up to 24 hours for responses due to high volume. We appreciate your patience and support!

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