Shipping & Delivery Policy

At Lowvera, we’re committed to delivering a smooth shopping experience — from checkout to delivery.

1. Order Processing

Orders are processed Monday to Friday, excluding holidays.
Orders placed on weekends or holidays are handled the next business day.
Please allow 1–3 business days for order preparation before shipment.

2. Shipping Options & Delivery Times

Shipping Method	Processing Time	Transit Time	Cost
Standard (Free)	1–3 business days	3–9 business days	Free

Once shipped, you’ll receive a tracking number via email.
You may track your parcel anytime on our Order Tracking page.

3. Delivery Locations

We ship to:
United Kingdom, United States, Canada, Australia, Italy, Spain, Switzerland, and Poland.

4. Shipping Partners

We work with trusted international couriers to ensure safe and timely delivery.

5. Address Accuracy

Please ensure your delivery address is accurate and complete before placing your order.
Lowvera is not responsible for delays or lost packages caused by incorrect or incomplete addresses.

6. Additional Information

If unexpected delays occur due to courier issues or peak seasons, we will notify you when possible.
For lost or damaged shipments, contact us and we will assist you with the resolution process.

7. Contact Us

If you need help with your order or tracking information, our support team is here to help.

Email: info@lowvera.com
We aim to respond within 24 hours, though response times may be slightly longer during busy periods.

Frequently Asked Questions

How much does shipping cost and how long will it take? +

All orders at Lowvera include free shipping. Orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on your location.

What if I change my mind or want to return an item? +

We offer 30-day returns for unused products in their original packaging. Simply contact us for easy return instructions, no hassle, no stress.

How do I start a return? +

Email us at support@lowvera.com with your order number and reason for return. We'll send you return instructions and shipping info right away.

When will I get my refund? +

Once we receive and inspect your item, refunds are processed within 10 business days to your original payment method. Processing time may vary depending on your bank.

Can I cancel or change my order after placing it? +

You can cancel or modify your order while it's still being processed. Once shipped, changes aren't possible, but you can always return it once it arrives.

How can I track my order? +

After your order ships, you'll receive an email with your tracking number and a link to check delivery progress in real time.

How can I contact customer support? +

Our support team is available daily from 9:00 AM – 6:00 PM (UTC+8). Email us anytime at support@lowvera.com we usually respond within 24 hours.

Account

Shipping & Delivery Policy

1. Order Processing

2. Shipping Options & Delivery Times

3. Delivery Locations

4. Shipping Partners

5. Address Accuracy

6. Additional Information

7. Contact Us

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