FAQs
Frequently Asked Questions
How much does shipping cost and how long will it take?
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All orders at Lowvera include free shipping. Orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on your location.
What if I change my mind or want to return an item?
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We offer 30-day returns for unused products in their original packaging. Simply contact us for easy return instructions — no hassle, no stress.
How do I start a return?
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Email us at support@lowvera.com with your order number and reason for return. We’ll send you return instructions and shipping info right away.
When will I get my refund?
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Once we receive and inspect your item, refunds are processed within 10 business days to your original payment method. Processing time may vary depending on your bank.
Can I cancel or change my order after placing it?
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You can cancel or modify your order while it’s still being processed. Once shipped, changes aren’t possible — but you can always return it once it arrives.
How can I track my order?
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After your order ships, you’ll receive an email with your tracking number and a link to check delivery progress in real time.
How can I contact customer support?
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Our support team is available daily from 9:00 AM – 6:00 PM (UTC+8).
Email us anytime at support@lowvera.com — we usually respond within 24 hours.